What to Do if Your Hotel Cancels Your Reservation

Have you ever arrived at your hotel only to find out that your reservation has been cancelled? It’s a frustrating and stressful situation that can leave you feeling helpless. But don’t worry, there are steps you can take to resolve the issue and ensure that you still have a place to stay.

If you’re short on time, here’s a quick answer to your question: If your hotel cancels your reservation, first check their cancellation policy and then contact the hotel to find out why it was cancelled. If it was an error on their part, they should offer you a comparable room or compensate you for any inconvenience. If they don’t resolve the issue, consider looking for alternative accommodations.

Review the Cancellation Policy

It can be frustrating to arrive at a hotel only to find out that your reservation has been canceled. Whether it was due to a mistake or an unforeseen circumstance, there are steps you can take to address the situation. The first thing to do is to review the hotel’s cancellation policy.

Check the Fine Print

When making a reservation, it’s important to carefully read the terms and conditions. Look for any clauses that may impact the cancellation policy, such as non-refundable rates or deadlines for canceling without penalty. Make sure to also take note of any fees associated with canceling or changing your reservation.

If you did not notice any of these details when booking your reservation, it may be worth contacting the hotel to see if an exception can be made. Explain the situation and be polite, as a little kindness can often go a long way.

Understand the Timing

The timing of your cancellation can also impact the hotel’s policy. If you cancel well in advance of your reservation, there may be little to no penalty. However, if you cancel at the last minute or fail to show up, you may be charged a fee or lose your deposit.

It’s important to also consider the hotel’s perspective. If they are unable to fill your room, it can be a loss for them. If you are unsure about your plans, it may be best to book a refundable rate or to wait until closer to your travel date to make a reservation.

Contact the Hotel

One of the first and most important things to do if your hotel cancels your reservation is to contact the hotel directly. This may seem obvious, but sometimes people don’t think to do this right away. It’s important to contact the hotel as soon as possible, so you can find out why your reservation was cancelled and request a resolution.

Find Out Why

When you contact the hotel, ask why your reservation was cancelled. There could be a number of reasons, such as overbooking, maintenance issues, or unexpected closures. By finding out why your reservation was cancelled, you can determine if there is anything you can do to resolve the issue. If the hotel cancelled your reservation due to overbooking, for example, you may be able to negotiate a better deal or a free upgrade.

Request a Resolution

Once you know why your reservation was cancelled, it’s time to request a resolution. Depending on the circumstances, there may be several options available to you. For example, the hotel may be able to offer you a comparable room at the same rate, or they may be willing to book you at a nearby hotel at no additional cost. If the hotel cannot offer you a suitable solution, you may need to seek assistance from a third party, such as a travel agent or online booking service.

  • Be polite and professional when speaking with hotel staff.
  • Keep a record of all communication, including dates and times.
  • If you booked through a third-party website, contact them as well to see if they can help resolve the issue.
  • Consider leaving a review of your experience to help other travelers.

If you find yourself in a situation where your hotel cancels your reservation, remember to stay calm and follow these steps. By contacting the hotel and requesting a resolution, you may be able to salvage your travel plans and avoid any unnecessary stress or inconvenience.

Consider Alternative Accommodations

It can be frustrating when a hotel cancels your reservation, especially if you had been looking forward to your stay. However, it is important to stay calm and start exploring alternative options. Here are some suggestions:

Look for Nearby Hotels

You can start by looking for nearby hotels that may have availability for your desired dates. This can be done by searching online or by contacting the local tourism board for recommendations. According to a recent survey by Booking.com, 67% of travelers said they would consider staying in a different type of accommodation than they originally planned if their original accommodation was no longer available. So, don’t be afraid to try something new!

Check Other Booking Sites

If you booked your hotel through a booking site, such as Expedia or Booking.com, check to see if there are any other available options on their platform. You may also want to check other booking sites to see if there are any deals or promotions that you can take advantage of. According to a survey by Statista, 41% of travelers book their accommodation through online travel agencies (OTA).

It is also important to remember that if your hotel cancels your reservation, they should provide you with a full refund. However, if you have trouble getting a refund or need help finding alternative accommodations, don’t hesitate to reach out to customer service for assistance.

Leave a Review

It can be frustrating and stressful when a hotel cancels your reservation. However, one of the best things you can do is to leave a review of your experience. Not only will this help you vent your frustration, but it can also help others avoid similar situations in the future.

Share Your Experience

When leaving a review, be sure to share your experience in detail. Mention why your reservation was cancelled, whether or not you were given a reason, and how the hotel staff handled the situation. Be honest but also fair. If the hotel staff were able to assist you in finding alternative accommodations, be sure to mention that as well.

By sharing your experience, you can help other travelers make more informed decisions about where to stay. Your review can serve as a warning to others who may be considering booking with the same hotel.

Help Others Avoid Similar Situations

Leaving a review not only helps other travelers avoid a potentially negative experience, but it can also encourage hotels to improve their policies and procedures. If enough negative reviews are left about a hotel canceling reservations, the hotel may be more likely to review and revise their policies to avoid future cancellations.

Additionally, if you had a positive experience with a hotel that cancelled your reservation, be sure to mention that in your review as well. This can help to balance out any negative reviews and give other travelers a more well-rounded view of the hotel.

Remember: your review can make a difference!


Having your hotel reservation cancelled can be a frustrating experience, but it’s important to stay calm and take action. Review the hotel’s cancellation policy, contact the hotel to find out why it was cancelled, and consider alternative accommodations if necessary. Don’t forget to leave a review to help others avoid similar situations in the future. By following these steps, you can ensure that you still have a place to stay and enjoy your trip.

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