Is Hotelwiz Legit? A Comprehensive Review of the Online Booking Platform

Are you planning a trip and looking for a reliable online booking platform to reserve your accommodation? If so, you may have come across Hotelwiz. But is Hotelwiz legit?

If you’re short on time, here’s a quick answer to your question: Yes, Hotelwiz is a legitimate online booking platform. However, as with any online service, there are some risks involved. In this article, we’ll provide a comprehensive review of Hotelwiz, including its pros and cons, pricing and fees, customer service, and user reviews.

By the end of this article, you’ll have a better understanding of whether Hotelwiz is the right choice for your next travel booking.

What is Hotelwiz?

Hotelwiz is an online platform that provides users with a quick and efficient way to book hotels and other types of properties. The platform allows users to search for and compare prices of hotels in different locations around the world. The platform was launched in 2013 and has since gained a reputation as a reliable and convenient way to book accommodations.

Overview of Hotelwiz

Hotelwiz is a user-friendly platform that allows users to search for hotels using various criteria such as location, price range, and amenities. The platform has a simple and intuitive interface that makes it easy for users to find what they are looking for. Hotelwiz also offers a price match guarantee, which means that if a user finds a lower price for the same hotel on another platform, Hotelwiz will match the price.

Hotelwiz also provides users with access to customer reviews and ratings of hotels. This feature allows users to make informed decisions about where to stay based on the experiences of other travelers. Additionally, Hotelwiz offers a rewards program that allows users to earn points for each booking they make. These points can be redeemed for discounts on future bookings.

How does Hotelwiz work?

Hotelwiz works by aggregating hotel listings from various sources and displaying them on its platform. Users can search for hotels using various criteria such as location, dates of stay, and price range. Once a user finds a hotel they are interested in, they can view details about the hotel such as amenities, photos, and customer reviews.

Users can then make a reservation directly through the Hotelwiz platform. Hotelwiz partners with various payment providers to ensure secure transactions. Once a reservation is made, users receive a confirmation email with all the necessary details about their stay.

What types of properties are available on Hotelwiz?

Hotelwiz offers a wide range of properties, including hotels, motels, resorts, and vacation rentals. Users can search for properties based on their specific needs, whether it be a budget-friendly hotel or a luxury resort. The platform also offers properties in different locations around the world, providing users with a diverse selection of accommodations to choose from.

Pros and Cons of Booking with Hotelwiz

Advantages of using Hotelwiz

If you are planning your next vacation, you might want to consider using Hotelwiz, a popular online booking platform. Here are some of the advantages of using Hotelwiz:

  • Great deals: Hotelwiz offers some of the best deals on hotel bookings, with discounts of up to 75% off the regular price. This is especially useful for budget-conscious travelers who want to save money on their accommodation.
  • Easy to use: Hotelwiz has a user-friendly interface that makes it easy to search for hotels and book your stay. You can filter your search results by price, location, amenities, and more.
  • Wide selection of hotels: Hotelwiz has partnerships with hotels around the world, which means you can choose from a wide selection of accommodations to suit your needs and preferences.
  • 24/7 customer service: Hotelwiz has a dedicated customer service team that is available 24 hours a day, 7 days a week to assist you with any questions or issues you may have.

Disadvantages of using Hotelwiz

While Hotelwiz has many advantages, there are also some potential drawbacks to using this booking platform. Here are a few to consider:

  • Hidden fees: Some customers have reported that they were charged hidden fees when booking through Hotelwiz. It is important to read the terms and conditions carefully before making a reservation to avoid any surprises.
  • Non-refundable bookings: Some of the deals offered on Hotelwiz are non-refundable, which means you won’t be able to cancel or change your reservation without incurring a penalty fee.
  • Less transparency: Unlike some other online booking platforms, Hotelwiz does not always disclose the name of the hotel you are booking until after you have completed your reservation. This can be frustrating for travelers who want to know exactly where they will be staying.

Pricing and Fees

How does Hotelwiz’s pricing compare to other online booking platforms?

Hotelwiz offers competitive pricing compared to other online booking platforms. They claim to offer up to 75% off on hotel bookings, which can be a significant saving for travelers. However, it is essential to note that the pricing may vary according to the location, season, and availability. Therefore, it is recommended to compare prices across different platforms to get the best deals.

According to a study conducted by Which?, an independent consumer watchdog, Hotelwiz ranked among the top 10 best hotel booking sites for pricing and discounts in 2020. The study compared the prices of ten popular hotel booking platforms and found that Hotelwiz offered some of the best deals.

Are there any hidden fees to watch out for?

One of the significant concerns for travelers when booking hotels online is the possibility of hidden fees. However, Hotelwiz is transparent about its pricing and does not charge any booking fees.

It is important to note that some hotels may charge additional fees, such as resort fees, parking fees, and taxes, which may not be included in the booking price. Therefore, it is recommended to read the hotel’s policies and fees carefully before making a reservation to avoid any surprises.

Customer Service and Support

What support options are available?

Hotelwiz provides multiple support options to its users. You can contact their customer support team via phone, email, or live chat. Additionally, they have a comprehensive FAQ section that answers most of the common questions users may have regarding their reservations or the platform. You can access the FAQ section by clicking on the “Help Center” tab on their website’s homepage.

How responsive is Hotelwiz’s customer service?

Based on our research and customer reviews, Hotelwiz’s customer service is responsive and helpful. They have a 24/7 customer support team that is available to assist you with any queries or issues you may have. Customers have reported that their issues are resolved promptly and efficiently. However, some users have mentioned longer wait times when contacting their customer support team.

In terms of online reviews, Hotelwiz has a rating of 4.3 out of 5 on Trustpilot, with a majority of customers praising their customer service. Moreover, they have an A+ rating from the Better Business Bureau (BBB), which is a testament to their commitment to providing excellent customer service.

User Reviews and Ratings

What are customers saying about Hotelwiz?

Hotelwiz is an online booking platform that offers a wide range of hotels at discounted rates. However, before booking with the platform, it is important to know what other customers are saying about their experiences. The reviews for Hotelwiz are mixed, with some customers praising the platform for its low prices and ease of use, while others have reported negative experiences.

Some customers have reported issues with cancellations and changes to their bookings, while others have found the customer service to be lacking. However, it is important to note that many positive reviews also exist, with customers praising the range of hotels available and the platform’s ability to find deals on last-minute bookings.

How does Hotelwiz’s rating compare to other online booking platforms?

When compared to other online booking platforms, Hotelwiz’s rating is average. According to Trustpilot, a website that aggregates customer reviews for businesses, Hotelwiz has a rating of 3.8 out of 5 stars. This is lower than some of the larger booking platforms, such as Expedia and, which both have ratings of 4.0 out of 5 stars or higher.

However, it is important to note that Hotelwiz’s lower rating may be due to a smaller customer base and fewer reviews than some of the larger platforms. Additionally, ratings can vary depending on the individual customer experiences.

To get a better understanding of how Hotelwiz’s ratings compare to other platforms, it is important to research multiple sources and read customer reviews from a variety of sources.


In conclusion, Hotelwiz is a legitimate online booking platform that offers a wide range of properties at competitive prices. While there are some risks involved with any online service, Hotelwiz has generally positive reviews and a responsive customer service team.

However, it’s important to compare prices and fees with other online booking platforms to ensure you’re getting the best deal for your travel needs. We hope this comprehensive review has helped you make an informed decision about whether Hotelwiz is right for you.

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