Hotel Charged Me Twice: What to Do and How to Get a Refund

Have you ever experienced being charged twice by a hotel for your stay? It’s frustrating and can be a hassle to deal with.

If you’re short on time, here’s a quick answer to your question: If a hotel charged you twice, you should immediately contact the hotel’s front desk or management to report the issue and ask for a refund.

In this article, we will discuss what you can do if a hotel charged you twice, how to get a refund, and some tips to prevent this from happening in the future.

Why Do Hotels Charge Guests Twice?

It can be frustrating and confusing when a hotel charges you twice for your stay. However, there are a few common reasons why this may happen:

Authorization Hold

One reason for a double charge could be due to an authorization hold. This is when a hotel places a temporary hold on your credit or debit card to ensure that the funds are available for your stay. The hold is typically for the amount of your expected charges, plus a little extra as a buffer. Once you check out and pay your bill, the hold is supposed to be released and the actual charge is processed. However, sometimes the hold is not released quickly enough, resulting in a double charge.

To avoid this, it’s important to ask the hotel about their authorization hold policy when you check in. You can also check your account to see if there are any pending charges or holds. If you do notice a double charge, contact the hotel immediately to resolve the issue.

Double Booking

Another reason for a double charge could be due to a double booking. This is when a hotel accidentally books you for the same room or stay twice. This can happen if there is a glitch in the hotel’s reservation system or if the hotel staff makes a mistake.

If you suspect a double booking, check your confirmation email or receipt to see if there are any duplicate charges. You can also contact the hotel to confirm your reservation and ask about any potential issues. If there is a double booking, the hotel should refund one of the charges.

It’s important to keep in mind that mistakes can happen, and it’s not always intentional. However, it’s always a good idea to keep track of your charges and receipts to ensure that you are not overcharged.

What to Do If a Hotel Charged You Twice?

Check Your Bank Statement

The first step to take when you notice a double charge by a hotel is to check your bank statement. Make sure that the charge is not a pending transaction that will disappear on its own. If the charge is indeed a double charge, then you need to take action immediately.

Contact the Hotel Immediately

Call the hotel’s front desk as soon as possible and explain the situation. Be polite but firm, and make it clear that you expect a refund. Most hotels will be quick to rectify the situation since double charging is not only illegal but also bad for their reputation.

Provide the Necessary Information

The hotel will need specific information from you to process the refund. Make sure to provide them with your name, the dates of your stay, the amount that was charged twice, and the confirmation number from your reservation. It’s also a good idea to ask for a confirmation number or email from the hotel once the refund has been processed.

Follow Up on Your Refund

If the hotel promises to process a refund, make sure to follow up on it. Check your bank statement regularly to make sure that the funds have been returned to your account. If the refund has not been processed within a week, then call the hotel again and ask for an update. If necessary, you can dispute the charge with your bank or credit card company.

Remember, mistakes happen, but it’s important to take action quickly to get your money back. Double charging is not only frustrating but can also cause financial difficulties for some people. By following these steps, you can ensure that the situation is resolved as quickly as possible.

Tips to Prevent Being Charged Twice by a Hotel

Being charged twice by a hotel can be frustrating and stressful. Fortunately, there are some steps you can take to prevent this from happening. Here are some tips to keep in mind:

Confirm Your Reservation Details

Before you arrive at the hotel, make sure to confirm your reservation details. This includes the room type, the check-in and check-out dates, and the price per night. You should also ask about any additional fees or charges that may apply. By doing this, you can avoid any misunderstandings that may lead to double charges.

Check Your Bank Account Regularly

It’s important to keep an eye on your bank account after you’ve made a reservation with a hotel. This will help you to spot any double charges or unauthorized transactions. If you do notice something suspicious, contact the hotel right away to get it resolved.

Use a Credit Card Instead of a Debit Card

Using a credit card instead of a debit card can give you an added layer of protection against double charges. Credit cards offer more consumer protections and often have better fraud detection systems in place. Plus, if you do end up being charged twice, you can dispute the charge with your credit card company.

Keep All Documents and Receipts

Make sure to keep all documents and receipts related to your hotel stay. This includes your reservation confirmation, your room key, and any receipts you receive for charges. If you are charged twice, having these documents on hand can help you to prove your case and get a refund.


Getting charged twice by a hotel can be frustrating, but it’s important to remain calm and take the necessary steps to get a refund. By understanding the reasons why hotels charge guests twice and following the tips to prevent it from happening, you can avoid this issue in the future. Remember, always check your bank statements and documents to ensure that you’re only being charged once for your hotel stay.

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