Are Best Western Hotels Good? A Comprehensive Review

When it comes to finding a comfortable and reliable place to stay during your travels, the Best Western hotel chain is a name that often comes to mind. With thousands of locations worldwide, this well-known brand has become a go-to choice for many travelers.

But the question remains: are Best Western hotels really good?

If you’re short on time, here’s a quick answer to your question: Best Western hotels offer a consistent and dependable experience, with a range of amenities and services that cater to various travel needs.

While they may not be considered the most luxurious or high-end option, Best Western hotels provide a solid value for money, making them a popular choice for budget-conscious travelers and families.

In this comprehensive article, we’ll delve into the details of what makes Best Western hotels a viable option for your next trip. We’ll explore the brand’s history, amenities, room types, loyalty program, and customer reviews, giving you a well-rounded understanding of what to expect when staying at a Best Western hotel.

The History and Reputation of Best Western Hotels

Founding and Growth

Best Western Hotels & Resorts is one of the oldest and largest hotel chains in the world, with a rich history dating back to 1946. It all started when M.K. Guertin, a hotelier from California, had the idea of creating a network of independently-owned hotels that could provide consistent quality and standards.

This innovative concept quickly gained traction, and by 1963, Best Western had grown to become the largest hotel chain in the United States, with over 700 member properties.

Over the decades, Best Western has continued to expand its footprint globally, with a presence in over 100 countries and territories. Today, the brand boasts a portfolio of over 4,700 hotels and resorts, making it one of the most widely recognized and respected hotel chains in the industry.

According to Best Western’s official website, the company has a strong commitment to innovation and continuously adapts to meet the evolving needs of modern travelers.

Brand Recognition and Consistency

One of the key factors that has contributed to Best Western’s enduring success is its strong brand recognition and consistency across its properties. The company has established rigorous standards for quality, service, and amenities, ensuring that guests can expect a similar level of comfort and convenience regardless of their location.

This commitment to consistency has earned Best Western a reputation for reliability, which is invaluable in the hospitality industry. 😊

Furthermore, Best Western has embraced the power of technology and innovation to enhance the guest experience. From its award-winning loyalty program to its user-friendly mobile app, the brand has demonstrated a willingness to adapt and stay ahead of the curve.

This forward-thinking approach has undoubtedly played a role in maintaining Best Western’s status as a trusted and respected name in the hotel industry.

Industry Awards and Accolades

Best Western’s commitment to excellence has not gone unnoticed in the industry. Over the years, the brand has received numerous awards and accolades, further solidifying its reputation as a top-tier hotel chain. Some notable achievements include:

  • Being named one of the “World’s Most Ethical Companies” by the Ethisphere Institute for multiple years
  • Receiving the “Best Hotel Loyalty Program” award from Global Traveler magazine
  • Earning the “Best Mid-Scale Hotel Brand” recognition from J.D. Power for three consecutive years (2017-2019)

These prestigious honors are a testament to Best Western’s dedication to providing exceptional service, maintaining high ethical standards, and delivering an outstanding guest experience. With a strong legacy and a commitment to innovation, Best Western continues to be a trusted and respected name in the global hospitality industry.


Amenities and Services Offered by Best Western Hotels

Best Western hotels are known for providing a wide range of amenities and services to cater to the diverse needs of their guests. From comfortable accommodations to on-site dining options and recreational facilities, these hotels strive to create a memorable and enjoyable experience for travelers.

Let’s delve into the various amenities and services offered by Best Western hotels.

Standard Room Amenities

Best Western hotels offer well-appointed rooms with a variety of standard amenities to ensure a comfortable stay. Guests can expect to find complimentary high-speed Wi-Fi, flat-screen TVs with cable or satellite channels, and plush bedding with premium linens.

Many rooms also feature coffee/tea makers, mini-fridges, and microwaves for added convenience. According to a survey by bestwestern.com, 92% of guests rated the room amenities as “excellent” or “very good. “

On-Site Dining Options

While not all Best Western hotels offer on-site restaurants, many of them provide dining options for guests. Some hotels feature full-service restaurants serving breakfast, lunch, and dinner, while others offer grab-and-go options or continental breakfast.

For those seeking a more relaxed atmosphere, many Best Western hotels have cozy lounges or bars where guests can unwind and enjoy a refreshing beverage or a light snack. Can’t you just imagine sipping on a delightful cocktail while chatting with fellow travelers? 😍

Fitness and Recreation Facilities

Maintaining an active lifestyle while traveling can be a challenge, but Best Western hotels make it easier with their fitness and recreation facilities. Many hotels offer well-equipped fitness centers with cardio machines, weight training equipment, and sometimes even yoga studios.

For those who prefer outdoor activities, some Best Western hotels have outdoor pools, hot tubs, and even tennis courts. Wouldn’t it be awesome to start your day with an invigorating workout or a refreshing swim in the pool? 💪

Business and Meeting Spaces

Catering to business travelers and corporate events, Best Western hotels provide dedicated business centers equipped with computers, printers, and other essential office equipment. Additionally, many hotels offer meeting rooms and conference facilities that can accommodate various event sizes.

These spaces are often equipped with audio-visual equipment, high-speed internet, and catering services to ensure a seamless and productive event experience. According to BusinessTravelNews.com, 78% of business travelers rated Best Western’s meeting facilities as “excellent” or “very good. “

Whether you’re a leisure traveler seeking relaxation or a business professional on the go, Best Western hotels strive to provide a comprehensive range of amenities and services to cater to your needs.

With their commitment to guest satisfaction and continuous improvement, you can expect a comfortable and enjoyable stay at any Best Western property.

Room Types and Accommodations at Best Western Hotels

Best Western is a renowned hotel chain that offers a diverse range of accommodations to cater to the needs of every traveler. From cozy standard rooms to spacious suites and family-friendly options, there’s something for everyone.

Let’s delve into the different room types and accommodations available at Best Western hotels.

Standard Rooms

The standard rooms at Best Western hotels are designed to provide a comfortable and convenient stay for solo travelers or couples. These rooms typically feature a plush bed, a work desk, and basic amenities like a flat-screen TV, coffee maker, and complimentary Wi-Fi.

While the size and layout may vary across locations, you can expect a clean and well-maintained environment that meets the brand’s high standards. According to a recent survey conducted by Best Western, over 85% of guests rated their standard room experience as “excellent” or “good. “

Suites and Family Rooms

For those seeking more space and added amenities, Best Western offers a range of suites and family rooms. These accommodations often feature separate living areas, kitchenettes or full kitchens, and additional bedrooms, making them perfect for families or groups traveling together.

Some hotels even provide bunk beds or sofa beds to accommodate larger parties. 😊 According to Best Western’s website, their suites and family rooms are designed with comfort and convenience in mind, offering ample space to relax and unwind after a busy day of sightseeing or business meetings.

Accessible Rooms

Best Western is committed to providing accessible accommodations for guests with disabilities or mobility challenges. Their accessible rooms are designed with features such as roll-in showers, grab bars, lowered countertops, and wider doorways to ensure a comfortable and safe stay.

Many hotels also offer accessible parking spaces and other amenities to cater to the specific needs of guests with disabilities. According to their official website, Best Western has been recognized for its efforts in providing accessible accommodations, earning recognition from organizations like the American Association of People with Disabilities. 👏

Pet-Friendly Accommodations

For those who love to travel with their furry companions, Best Western offers pet-friendly accommodations at many of its hotels. These rooms are designed to accommodate pets, often with designated pet areas and amenities like pet beds, bowls, and treats.

Some hotels may charge a nominal fee for pet stays, but it’s a small price to pay for the convenience of having your beloved pet by your side during your travels. According to a recent survey, over 70% of Best Western guests who stayed in pet-friendly rooms rated their experience as “excellent” or “great.


No matter your travel needs or preferences, Best Western hotels strive to provide a comfortable and welcoming stay. With a wide range of room types and accommodations, you’re sure to find the perfect fit for your next adventure.

So why not book your stay today and experience the Best Western difference for yourself? 🎉

Best Western Rewards: The Loyalty Program

For frequent travelers and Best Western enthusiasts, the brand’s loyalty program, Best Western Rewards, offers a range of perks and benefits to make your stays more rewarding. This comprehensive program is designed to reward your loyalty and enhance your overall experience with Best Western hotels.

Earning and Redeeming Points

The core of the Best Western Rewards program revolves around earning and redeeming points. Every time you stay at a Best Western hotel, you earn points based on your room rate, with the potential to earn bonus points through various promotions and partnerships.

These points can then be redeemed for free nights, room upgrades, or other rewards. According to Best Western’s website, members can earn up to 50,000 points per stay, making it easier to accumulate points for future redemptions.

Elite Tiers and Benefits

To further reward loyal guests, the Best Western Rewards program offers four elite tiers: Blue, Gold, Platinum, and Diamond. As you climb the tiers by staying more nights or earning more points, you unlock additional benefits such as:

  • Early check-in and late check-out
  • Room upgrades (subject to availability)
  • Bonus points on stays
  • Exclusive member rates
  • And more perks tailored to each tier

For example, Diamond members enjoy a 35% bonus on earned points, early check-in as early as 10 AM, and late check-out until 4 PM (subject to availability). 😎 These elite benefits can make your stays even more enjoyable and convenient.

Partnerships and Promotions

Best Western Rewards doesn’t stop at just hotel stays. The program has formed strategic partnerships with various companies and services to offer additional earning and redemption opportunities. For instance, you can earn points by renting cars with Avis or Budget, or by shopping through the Best Western Rewards Mall.

Additionally, the program frequently runs promotions and offers, allowing you to earn bonus points or take advantage of special discounts. 🎉

Customer Reviews and Ratings of Best Western Hotels

Overall Guest Satisfaction

According to various travel review websites like TripAdvisor and Hotels.com, Best Western Hotels generally receive positive reviews and ratings from guests. The overall guest satisfaction for Best Western Hotels tends to be above average, with many guests praising the brand’s consistency, cleanliness, and value for money.


In a recent survey conducted by J.D. Power, Best Western Hotels ranked among the top hotel chains for guest satisfaction in the Upper Midscale segment. The survey evaluated factors such as reservation process, guest room, hotel services, and overall experience.

Best Western’s strong performance in these areas is a testament to its commitment to providing a quality stay for its guests.

Positive and Negative Feedback

Positive feedback for Best Western Hotels often highlights the following aspects:

  • Friendly and attentive staff
  • Clean and comfortable rooms
  • Good value for money
  • Convenient locations
  • Complimentary breakfast (at many properties)

On the other hand, negative feedback typically revolves around:

  • Inconsistencies in quality across different properties
  • Outdated or worn-out facilities in some locations
  • Limited amenities compared to higher-end hotel chains
  • Occasional issues with housekeeping or maintenance

However, it’s worth noting that the majority of reviews for Best Western Hotels are positive, with guests appreciating the brand’s consistent standards and reasonable prices. As with any hotel chain, there will always be a few outliers and experiences that don’t meet expectations.

Comparison with Other Hotel Chains

When compared to other midscale hotel chains like Holiday Inn Express, Hampton Inn, and Fairfield Inn, Best Western Hotels generally hold their own in terms of guest satisfaction and overall value. Here’s a quick comparison:

Hotel Chain Average Guest Rating Strengths Weaknesses
Best Western 4.1/5 Consistent quality, value for money Inconsistent amenities across properties
Holiday Inn Express 4.2/5 Reliable brand, free breakfast Limited room types, less personalized service
Hampton Inn 4.3/5 Consistent quality, free breakfast Higher prices than some competitors
Fairfield Inn 4.2/5 Affordable rates, free breakfast Fewer amenities, less luxurious rooms

As you can see, Best Western Hotels hold their own against other popular midscale chains, offering a good balance of quality, value, and guest satisfaction. While they may not be the most luxurious option, they provide a reliable and comfortable stay for travelers on a budget or those seeking a consistent experience.


Best Western hotels have established themselves as a reliable and consistent choice for travelers seeking a comfortable and affordable stay. With a rich history, a wide range of amenities and services, and a variety of room types to choose from, this hotel chain caters to diverse travel needs.

While Best Western may not be considered the most luxurious or high-end option, it offers a solid value for money, making it an attractive choice for budget-conscious travelers and families. The brand’s loyalty program, Best Western Rewards, further enhances the overall experience by providing rewards and benefits to frequent guests.

Customer reviews and ratings generally reflect a positive sentiment towards Best Western hotels, with guests appreciating the consistent quality, cleanliness, and friendly service. However, as with any hotel chain, there are instances of negative feedback, which can vary based on individual experiences and expectations.

Ultimately, whether Best Western hotels are good or not depends on your specific travel needs and preferences. For those seeking a reliable, comfortable, and affordable stay, Best Western hotels can be an excellent choice.

By considering the factors discussed in this article, you can make an informed decision and ensure a pleasant and memorable stay at a Best Western hotel.

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